Empowering-families-Changing-live

Terms and conditions for Specialist Online Tuition

Fees payable to the tutor for one-to-one online tuition:

Parent/Guardian shall enter into this tutoring contract on behalf of the Student and shall accept and agree to all the terms and conditions contained herein on behalf of the Student.

The fees are based on a standard rate of £45/£55 per 1 hour for individual Lessons. (£45 for children 11 and under.)
All payments should be by bank transfer. Payment can be weekly or in blocks of your choosing. Any unused lessons would be refunded. Payment should be sent the
Sunday before the lesson takes place.
Unless payment has been received, no further lessons will take place. Agreements can be arranged with Local Authorities or charities to pay in arrears by monthly invoice.

Lesson schedule:

Tutoring will begin on ……………….. and each lesson will last for 1 hour

Frequency/duration of lessons: 

1 lesson every …………….at ……………….. during usual school term dates. The day or time of the lessons can be changed with prior agreement between the Tutor and the Parents.

Lesson times:

The standard lesson time is 60 minutes. Of this time, 55 minutes is teaching time and 5 minutes to settle and discuss issues with parents.

Prompt starts :

It is the parent’s responsibility to make sure they have set reminders and the child is ready for the lesson at the set time. If parents have forgotten the lesson, which does occasionally happen, please join the Zoom call as soon as you realise.

During the lessons:

Especially for younger children, we would expect a parent to set up the video call and stay within earshot in case of technical issues so they can step in if needed and help their child.
Children tend to respond better to the lessons if they are left to engage without parental help. Generally, our advice is for you to be in the same room or within earshot, but not sat next to them.

For safeguarding reasons for children under 18, it is expected that an adult will remain in the house with them for the duration of their online lesson. They shouldn’t be left alone in the house with the tutor on the other end of the call. Also, all pupils should be fully dressed when on a video call.

Technical issues:

Tutors are not responsible for the quality of the broadband connection. We have a reliable and fast set up so any technical issues should not be attributable to us.

Cancellation of lessons:

By the Student:
During normal school term times, the Student (through their Parent/Guardian) can cancel a lesson, giving at least 24 hours’ notice, in which case no fee will be charged for that lesson. If sufficient notice is not given – fees may still be charged. Rescheduled lessons should be requested with as much notice as possible.
Only 1 lesson can be cancelled per term, any more will result in full payment for the missed lesson, whatever the reason or notice period for cancellation.
Additional lessons can also be arranged during school holidays at mutually suitable times and days.
Illness:
If either the Student or the Tutor has an illness as much notice as is possible in the circumstances should be given.
In exceptional circumstances, a lesson may have to be rescheduled, in which case the Tutor will give as much notice to the Student/Parent as is possible. Where a lesson was pre-paid, the Tutor shall reschedule the appointment at a time agreeable to both parties, failing which, the Parent shall be refunded with such a missed lesson fee.

Pausing lessons:

If circumstances change and the Parent needs to pause the lessons during term time for a number of weeks the original timeslot cannot be kept open indefinitely.
a) Cancellation with less than 24 hours notice – a fee for that week’s lesson is still chargeable.
b) If more than the standard 24 hours notice is given and no lessons have already been cancelled that term – no fee will be charged.
c) However if more than 24 hours notice is given, but more than one lesson has already been cancelled that term, for whatever reason, a fee will still be charged for that week.


The timeslot cannot be kept open indefinitely and that slot will be offered to children on the waiting list. If however, you know that the break is only for two weeks you may wish to pay a retaining fee to keep that slot for your child.

Notice period:

This tutoring contract may be terminated by either party at any time by notifying the other party. A period of 1-week shall be given in notice by Parents. The situations would be as follows:
a) If parents only notified the Tutor on, for example, Thursday morning that they wished to stop immediately – they would be liable for the fee for that day’s lesson and also the 1-week notice period, therefore they would be liable for two fees.
b) If they had given sufficient notice before the Thursday lesson they would only be liable for the 1-week notice period fees.
c) If after the lesson it was decided that they didn’t wish for any further lessons to take place they would still be liable for the 1-week notice period fees.

Obligations:

The Tutor shall keep confidential all information of the Student and shall contact other parties involved in the education of the Student only if given written permission by the Parent to do so.

No warranties:

The Tutor makes no promises or warranties with regards to a Student’s performance as a result of any tutoring provided.

September 2021

For more information about terms and conditions please contact me at info@jmbeducationalservices.co.ukor read the FAQ here https://jmbtutoring.co.uk/online-tuition/